Shipping & Returns
Due to ongoing delays due to Covid-19 please allow extra time.
All items are printed when ordered. Most purchased items will be shipped within 4 to 5 days, although please allow up to 14 business days (depending on item). Average delivery time to your door is between 8-10 business days. Since all items are printed when ordered, please allow up to 21 days, depending on product, for it to arrive at your door. If you do not receive your order after 21 days please contact us at firstname.lastname@example.org.
We deliver with:
Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If something arrives damaged, send a photo of the damaged goods to email@example.com.
Lost In Transit - For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date to firstname.lastname@example.org. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.
We may ask for your help before doing that, like confirming that your shipping address was correct. It would also be good to double check with your local post office to try locating the lost order.
Keep in mind that if tracking information states an order was delivered we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Speedy Hound does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons.
For these or any other return reason please email us at email@example.com